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Get support, find answers to common questions, or contact our team for assistance with your Irivo experience.

Frequently Asked Questions

Find quick answers to the most common questions about using Irivo, payments, and pickups.

Contact Support

Reach out to our team for personalized help with your account or pickup requests.

Trust & Safety

Report safety concerns, disputes, or issues with other community members.

Frequently Asked Questions

How does Irivo work?
Irivo connects you with trusted neighbors for package pickup and delivery. Simply create a pickup request, and nearby Neighbor Helpers will be notified. Once accepted, your neighbor will collect your package and deliver it to you safely.
How much does Irivo cost?
Irivo offers four plans: Pay-as-you-go ($2.99 per delivery), Essential ($12.50/month for up to 5 deliveries), Plus ($24.99/month for up to 10 deliveries), and Premium ($49.99/month for up to 20 deliveries plus insurance and VIP neighbors). Every pickup pays your Neighbor Helper $1.00 plus optional tips ($1-$3).
How do I know my packages are safe?
All Neighbor Helpers go through identity verification and background checks. We require photo confirmation of package pickup and delivery. Plus, our rating system helps you choose the most trusted helpers in your area.
What if my package gets lost or damaged?
We take package security seriously. If something goes wrong, contact our support team immediately. We work with both parties to resolve issues fairly and may provide compensation according to our Terms of Service.
How do I become a Neighbor Helper?
Sign up for an account and complete the identity verification process. Once approved, you can accept pickup requests in your area and start earning money by helping your neighbors.
Can I cancel a pickup request?
Yes, you can cancel a pickup request before it's accepted by a Neighbor Helper without any fees. Once accepted, cancellation may result in a small cancellation fee to compensate the helper for their time.
What areas does Irivo serve?
Irivo is currently available in select neighborhoods and expanding rapidly. Check your area by entering your address during registration to see if service is available near you.
How do payments and tips work?
All payments are processed securely through Stripe. The $1.00 helper payment and any tips you choose are charged to your payment method after successful delivery. Neighbor Helpers receive their earnings weekly.

Still need help?

Our support team is here to help with any questions or concerns you may have.