Privacy Policy

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1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Phone number for verification
• Address information for service delivery
• Password (encrypted)

1.2 Identity Verification Data

For neighbor verification, we collect:

• Government-issued photo ID
• Background check information through Checkr
• Emergency contact details
• Address verification documents

1.3 Service Usage Data

• Pickup requests and service history
• Ratings and reviews
• Messages between users
• Payment and transaction information
• Location data for service matching

1.4 Technical Information

• IP address and browser information
• Device information and mobile identifiers
• Usage analytics and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our pickup services
• Verify user identity and conduct background checks
• Process payments and maintain transaction records
• Enable communication between customers and neighbors
• Send service notifications and important updates
• Maintain platform safety and security
• Comply with legal requirements and prevent fraud
• Analyze usage patterns to improve user experience

3. Information Sharing

3.1 With Other Users

We share limited information to enable our service:

• First name and rating when you accept/request services
• General location area (not exact address)
• Service history and reviews (anonymized when appropriate)

3.2 With Service Providers

We work with trusted partners for:

• Checkr: Background check processing
• Stripe: Payment processing
• Email Services: Notification delivery
• Cloud Hosting: Data storage and platform operations

3.3 Legal Requirements

We may disclose information when required by law, including:

• Compliance with legal process or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity
• Emergency situations involving user safety

4. Data Security

We implement comprehensive security measures:

• Encryption of sensitive data in transit and at rest
• Secure database access controls
• Regular security audits and monitoring
• Limited employee access on a need-to-know basis
• Secure data centers with physical security

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until account deletion
• Transaction Records: 7 years for tax and legal purposes
• Identity Verification: 30 days after verification completion
• Safety Reports: 5 years for regulatory compliance
• Usage Analytics: Aggregated and anonymized indefinitely

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

6.2 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

6.3 European Privacy Rights (GDPR)

EU residents have rights including:

• Right to rectification and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website usage and performance
• Personalize your experience
• Provide targeted communications

You can control cookies through your browser settings.

8. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification at least 30 days before they take effect.

11. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@irivo.com
• Support: support@irivo.com
• Data Protection Officer: dpo@irivo.com