• Communicate clearly and respectfully with all community members
• No harassment, profanity, or discrimination of any kind
• Be patient and understanding when coordinating pickup times
• Treat all neighbors with the same courtesy you would expect

• Never open or tamper with packages - This is strictly prohibited
• Store all items securely indoors until handoff to the recipient
• Handle packages with care, especially those marked as fragile
• Take confirmation photos through the app when picking up packages
• Report any damaged packages immediately through the app

• Complete all pickups within the agreed timeframe
• Communicate promptly if delays or issues arise
• Failure to show up after accepting a request may lead to account restrictions
• Cancel requests responsibly - avoid last-minute cancellations when possible

• Provide accurate information in your profile and requests
• Never impersonate others or create fake accounts
• Do not attempt to manipulate the rating or referral system
• Be truthful in all communications and reviews
• Report any suspicious or fraudulent activity immediately

Help keep our community safe by reporting inappropriate behavior:

• Report unsafe or inappropriate behavior through the app immediately
• All reports are reviewed by Irivo's trust and safety team within 48-72 hours
• Provide as much detail as possible when filing reports
• False reporting may result in account penalties

Warning System

• First violation: Written warning and educational resources
• Second violation: Temporary account restriction (3-7 days)
• Third violation: Extended suspension or permanent removal

Severe Violations

The following may result in immediate account suspension:

• Package theft or tampering
• Harassment or threatening behavior
• Fraudulent activity
• Violation of safety protocols